FAQ
Have a question about booking an appointment at our studio or shopping with us online? Your answer is below.
About GLOWDEGA®
A lifestyle bodega.
Both! The majority of our services are offered in-person at our Oakland or Pasadena studios. Our virtual services are strictly reserved for our virtual members.
If we have the availability, yes. However, we do tend to be booked 2-3 months in advance. It is always best to call or text ahead to check for same day openings.
We are a cashless establishment. Only digital forms of payment are accepted for services. This includes any credit/debit cards with the Visa, MasterCard, AMEX, Discover, or Diners Club logos. Tips may be received in cash or via Venmo/CashApp only.
Orders
Simply add it to your cart by clicking on the “Add to Cart" button. Products in your cart are reserved for you only after you have successfully completed the checkout process.
Our auto-generated discount codes are set to expire within 48 hours, unless otherwise noted. We also can't currently accept combined discount codes so if you've already applied one to your cart, you won't be able to add another code.
Your order may be canceled if suspected of fraud. Our shop automatically flags orders as fraud for several different reasons and will auto-cancel orders accordingly. In the event that an order is canceled for suspected fraud, you may not receive an Order Canceled notice. While rare, we may also cancel orders in the event that an item is backordered or no longer in stock.
You can always check the status of your order by clicking the link(s) within your order confirmation email.
Shipping
We use USPS for all of our shipping. As a small business, USPS offers us the lowest rates and has a 99.1% delivery rate for our business. On occasion, when an order is especially large and/or heavy, we will use UPS.
We ship in 100% biodegradable packaging. Please feel free to reuse or recycle accordingly.
Each order has a minimum 3 day processing time. Once your order processing is completed, we will ship according to the shipping tier you selected at checkout when you placed your order. While we provide a general shipping window, most orders arrive within the same week.
The holiday season can cause longer shipping times. During the holiday season, we recommend waiting at least 10-14 business days for packages to arrive.
We understand how frustrating lost or misplaced packages can be. We provide tracking numbers with all of our shipments for this reason. Please allow our carriers 14 business days to deliver your package as there are occasional delays due to weather, labor, or other issues beyond their control. If we can't track it down, we will either re-ship the item to you for an additional fee (to cover the cost of special delivery with signature) or refund you if the item cannot be located and has not been marked as delivered by our carriers.
Unfortunately, once your item has been marked as delivered, we no longer have authority over your package. Turns out, it's against the law for us to act on your behalf. Who knew?! If this happens, the BEST way to resolve the situation (and to get your package) is to notify your local Postmaster. We recommend doing this in person at your local post office. You can provide them with your tracking number and include the date(s) on which your package was delivered/attempted delivered. Postmasters will work to get your package delivered to you within 7-10 business days.
We are not responsible or liable for lost or stolen packages.
At this present time, we only ship within the United States and designated territories. We are working on offering international shipping in 2024.
Returns
Due to the nature of personal care products, we do not accept returns on any personal care/skin care items.
GLOWDEGA® merch items (clothing, hats) can be returned for store credit only within 14 days from date of purchase. You are responsible for return shipping.
If an item was damaged during delivery, we will do our best to resolve this issue swiftly. Please follow these simple steps:
1. Send us an email at shop@glowdega.com that informs us of your wish to return your purchase. For speediest processing, please include your name, order number, and photographs documenting the damage or error.
2. Once your request is received and approved you will be instructed to ship the item back to us.
3. We will re-ship your item if it is still in stock. If not, a refund will be processed after the goods have been received. You are responsible for safely packing and shipping the item back to the dealer.
VIRTUAL MEMBERSHIPS & REWARDS
Sign up is super easy! Simply click on our symbol logo at the bottom right hand corner of the screen to get started. All you have to do is enter your email and voila! You're in.
And, yes, it's completely FREE to join!
To get better perks and rewards that include a lower free shipping threshold, access to exclusive products, and discounts, you'll need to be a paid member. Our virtual membership, FWB, can be paid on a quarterly or annual basis. Just add to cart to sign up.
You can manage your membership by logging into your Glowdega Wallet and finding the Manage Membership Button. This will allow you to cancel, downgrade or upgrade.
Points auto-expire every 6 months so use them up! Your expiration date and 6 month period begins on the date of your sign up. So, for example, if you signed up January 1st then your points will expire June 1st.
YOU DO NOT HAVE TO RE-ENROLL. You will always be able to earn points on your purchase and social activities. You just have to be sure to redeem points accrued before they expire.
The Apple Wallet pass is an easy way to access your referral QR code. If you present this to someone in person, they can take a picture and will automatically be taken to our website and have your referral discount added to their cart. If your friend then purchases, you will get rewarded.
In the wallet you will see the coupon either added to your member card or in the coupon section of your wallet. Either way, you will see it as a listed transaction.
You can redeem your points by clicking the 'spend credit' button in your wallet, the 'spend loyalty credit' button on the product page, or entering a code directly on the checkout page.
If you spent your points or store credit to create a coupon code but did not use the coupon code, it still exists! Don't worry! You can find it within the Coupon block in your wallet.
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Unanswered questions?
For more information and requests, please get in touch via email at shop@glowdega.com.